Returns, cancellation & refunds

An order can be cancelled when one of the following applies:

• I agreed to your request to cancel the order before it was dispatched.
• I decided not to provide the service to you, and I have issued a full refund, including postage.
• You did not receive the item(s) you ordered, and I have issued a refund for the item. Refunding postage is optional.

If you and I agree that you can return an item, I will refund the item as soon as I have received it back.

• You are responsible for the cost of return postage.
• The item must be returned in its original condition. You are responsible for any loss in value if it is not.
• Please contact me before sending anything back, so we can agree on how to do it.

Products made to a personal order are not eligible for return, because they are made specially for you.

If your piece arrives damaged or is not what you ordered, write to me at annyksha@gmail.com within 14 days of delivery, with your order number and a photo. I will make it right with a replacement or a refund.

The buyer is responsible for paying the destination country’s taxes and import charges. See Shipping & delivery.

Orders placed in my Etsy shop are also covered by Etsy’s own policies and buyer protection. When I begin selling directly on this website, mandatory consumer rights in your country will apply, such as the 14-day right of withdrawal for distance purchases in the EU and the UK (except for custom-made items). Full details will be shown before checkout.